New Patient Experience


Dr. Mark Caggiano provides comprehensive dental services in Seattle. He welcomes a new patient into his office with utmost warmth and affection. He ensures that he or she feels absolutely comfortable before, during and after the treatment. He gives his patients “please handle with care” form in which the patients have to answer 15 simple questions about themselves. These questions enable Dr. Caggiano and his team to get an insight into the patients’ minds and their medical history. He gives prime importance to understanding patients’ needs and their apprehensions.

Dr. Mark Caggiano, DDS.
As a new patient coming into the office is simple. We try to make things comfortable for patients. As a new patient, we put you back in the office here. You can sit on the nice couch, have a little bottle of water or some coffee and instead of filling out a health history form and us finding out all these different questions about you, what we really care about is how you feel and we give you a please handle with care forms. It’s got about fifteen questions on it or fifteen different statements. They talk about I don’t like shots or had a bad reaction to shots. Please tell me what I need to know about my oral health in order for me to make an informed decision. Very simple questions like that, it gives us an opportunity to start conversation with you and I listen, number one, to what you have to say and while you talking I take notes and then I address all the issues that you talked about. Lot of patients had a lot of different fears, anxieties about going to a dental office and to me, finding out what’s bothering you, is most important. It’s not a cookie cutter office; we don’t treat everybody the same way. I like to treat people the way I like to be treated. And that’s how I revolve around all patients’ care. It’s really important that you find out what’s going on inside your mouth and we allow you to make a decision based on that information. I’m not here to tell you anything but I’m here to kind of guide you to where you want to be and where you want to be is kind of given to me from this form that we have you go through.

Dr. Arkadi Razoumovitch, DDS provides cosmetic, restorative, and implant dentistry in a comfortable, professional environment. Dr. Razoumovich received his Doctor of Dental Surgery degree from The University of Washington. He has had extensive post-graduate training, including residency training at the University of California Los Angeles, and is a member of numerous professional organizations including The American Dental Association and The Academy of General Dentistry. Dr. Razoumovich makes dental treatment relaxed and comfortable for patients while enhancing their oral health and beautifying their smiles


Don't hesitate to contact us to discuss any aspect of your dental health - we don't charge for giving advice!



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  • I tell everyone to come here. Dr. Caggiano also saw my 4 yr old daughter and her first experience was PERFECT! Jennifer, my hygienist, is also amazing!
    Adam H.
  • I tell everyone to come here. Dr. Caggiano also saw my 4 yr old daughter and her first experience was PERFECT! Jennifer, my hygienist, is also amazing!
    BJ L.
  • He fix my teeth that were bad and made me happy to smile and joke around that we all do. And you get to see your X-rays all of the time.
    Al J.
  • The experience was great, I appreciate the patience that was shown. The care was wonderful and that staff was very supportive. THANK YOU!
    Ronald A.
  • I am grateful Dr. Caggiano has restored my trust and confidence in dental experiences. I am no longer afraid to visit and have work done.
    James M.
  • I am happy with the sedation dentistry. Anything that needs to happen can. I don’t remember a thing on my own sedation visits, I am more relaxed and I no longer fear coming in. I couldn’t be happier
    Anne B.
  • Everyone at the office always happy to see you and greet you by name. The work I had done looks and feels great. Thank you all so much!
    Eric P.
  • I’m very happy with everyone from the time I opened the door. Loved the casual talk and honesty from everyone. My dental visits will be here from now on.
    Steve P.
  • Hi, my name is Jennifer G. I was seen for two cavities to originally get filled, I ended up with six. The experience was great, it was really relaxing
    Jennifer G.
  • Hi my name is Elena K., I came to see Dr. Caggiano. I needed some work done on my front teeth and he fixed the veneers that I had done before which didn’t look good and he did an amazing job.
    Elena K.
  • This is Penny Rand, and I saw Dr. Caggiano at Seattle’s Best Smiles for a crown replacement recently. I just wanted to say that Dr. Caggiano has a method of giving the numbing shots that is completely painless...
    Penny Rand – Crown
  • This is Brian, I live in Auburn, Washington. I saw Dr. Caggiano at Seattle’s Best Smile. I had the Great on 8. The story is...
    Brian – Great on 8



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